I sat in on Customer Service is the New Marketing, a great session on how companies like Zappos and Flickr are going above and beyond to delight their customers. Great stuff that I hope to bring back to work. I got a chance to say hi to Heather from Flickr. Met Steven — who’s the Director of Product Management at Netflix — and let him know what I think of the company (all good stuff). I also ran into (and heaped some praise on) Ryan Carson, creator of DropSend, my favorite little email app for big packages.
All in all a good day, slightly offset by our unexpected 6 hour stay in the Austin airport. A big ol’ storm in Texas put the breaks on all the flights in Dallas. We were supposed to land in KC around 5 — we hit the runway around 10:30. It’s good to be home.